Managed IT
An IT department, without building one.
Managed IT is the ongoing work of keeping employees productive and the environment in good shape: answering support requests, maintaining devices, keeping software patched, administering accounts, and planning what comes next. We take that responsibility off your founders, engineers and office managers.
What changes
- 01
One place to go for IT
Employees submit requests through a support portal or by email. Every request is ticketed, tracked and resolved instead of lost in Slack threads.
- 02
Fewer interruptions
Patching, updates and routine maintenance happen on a schedule, not after something breaks.
- 03
Someone who knows your environment
Your accounts, devices, licenses and vendors are documented and understood by someone accountable for them.
What's included
- Remote IT support for employees
- Tracked support tickets via a client portal or email
- Remote monitoring and management of devices
- AI-assisted ticket triage, with a person always in the loop
- Workstation troubleshooting
- Account and access administration
- Device management
- Software deployment
- Patch management
- Hardware and software inventory
- User lifecycle administration
- Technology planning
- Vendor coordination
How we approach it
- 01
Document what you have: users, devices, licenses, applications and vendors.
- 02
Give employees a support portal and email address, so every request becomes a tracked ticket.
- 03
Bring devices under central management so support can happen remotely.
- 04
Handle day-to-day requests and administration.
- 05
Review the environment regularly and plan ahead with you.
Related services
Microsoft Intune
Endpoint management for Windows, macOS and mobile: enrollment, apps, policies and compliance.
Microsoft 365 Administration
Tenant administration, email, Teams, SharePoint, licensing and security configuration, handled properly.
Employee Onboarding & Offboarding
New hires ready on day one. Departing employees' access removed right away. Same process every time.
Especially relevant for Veterinary Practices, Insurance Agencies and Professional Services.
Next step
Let's talk about your IT.
Tell us how your company works today. We'll tell you honestly what we'd change, what we'd leave alone, and whether we're the right fit.